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Intellisia

Industries · Use cases

Malls

Maintenance, utilities and shopper experience on one layer.

A multi-level shopping mall with escalators

The challenge

What holds sites back.

Common problems we solve in malls.

  1. 01

    Reactive maintenance and utility leakage

  2. 02

    Helpdesk tickets lost between vendors

  3. 03

    Shopper feedback that never reaches owners

Priority use cases

What we put in place.

  1. 01Preventive maintenancePPM schedules and tickets for every system and vendor.
  2. 02Utility and energy logsReal-time readings with alarms for out-of-range values.
  3. 03Shopper experienceFeedback at every touchpoint, routed to the right owner.
QRBuddyIllustrative

Total tickets

128

Last 30 days

Open

21

SLA compliance

96%

Escalated

3

Ticket lifecycle

  • Raised128
  • Assigned121
  • Resolved107
  • Reopened2

Live ticket queue

  • TKT-2481AC not effective · Ward 3B42 min left
  • TKT-2479Patient transport · OPD → RadiologyResolved
  • PPM-311DG set 2 · monthly PPMDue today
  • TKT-2476Lift 2 stuck · Tower BEscalated L2
Illustrative QRBuddy screen with sample data.

Proven in operations

Proven on live hospital sites.

The same platforms, measured in demanding hospital operations.

A technician inspecting equipment on site

Risk · Hospitals

7–11%

better asset health

Asset Management

Challenge
Asset health was unknown, AMC and PPM visits were tracked on paper, and assets went missing.
What we did
QR-tagged every asset on QRBuddy, automated AMC and PPM schedules, and ran digital audits.
Result
7–11% better asset health, with monthly and yearly health reviews and less asset pilferage.
Read the full story: Asset Management

Discuss your use case

Let's map the playbook for your malls.

Find out what your operations could save.

  1. 01Discovery call
  2. 02Site walk-through
  3. 03Value assessment
Discuss your use case