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01 · Consult

Operational Excellence Playbook.

We redesign your processes, people and assets, then make the change stick.

Book a Value AssessmentDiscuss your operations
A consultant leading a process workshop with a client team

What we work on

Processes. People. Assets.

Three areas, one playbook for every site.

  1. Process mapping notes on a workshop board

    01

    Processes

    Digital workflows with owners, SLAs and evidence.

    • Central control towers
    • Digital workflows
    • SLA metrics
    • Reduced pilferage
  2. Hospital staff moving equipment along a corridor

    02

    People

    The right people on the right tasks, every shift.

    • Workforce deployment and utilization
    • Clear ownership and accountability
    • Productivity measured daily
  3. A technician inspecting equipment on site

    03

    Assets

    Longer asset life and no missed compliance.

    • Asset life tracking
    • AMC and PPM automation
    • Compliance trackers
    • Asset audits

How it sticks

Change that lasts.

A team reviewing an operations plan around a table
  1. 01

    Process Consulting

    We map how work really happens on the ground, then redesign it.

  2. 02

    Change Management

    Training, ownership and routines so teams adopt the new way.

  3. 03

    Performance Tracking

    Every change measured in the Control Tower, month after month.

Return on investment

What the playbook returns.

Measured on live sites, tracked every month.

  • Up to8%people optimization
  • 2–3×process optimization
  • EBITDAimproved operating margin
  • SLAbetter service delivery
  • NPShigher NPS and CSAT scores

Figures come from client engagements. Results vary by site.

Hospital staff reviewing tasks on a tablet

Cost · Hospitals

Up to12%

lower general duty assistant (GDA) cost

Porter Management

Challenge
Porter and GDA teams were hard to deploy and measure.
What we did
Deployed People Tracking to dispatch and measure GDAs, with no new hardware.
Result
Up to 12% lower GDA cost and up to 95% GDA utilization.
Read the full story: Porter Management

Productivity · Cost

Daily Utility Logs

2 hrs saved per employee, daily, real-time logs with zero errors, and diesel pilferage controlled.

2 hrs

Cost · Risk

Checklists, Logs & Passes

Zero paper cost and a digital record of who did what, and when.

Zero

Engagement models

Work with us your way.

From a long-term strategic partner to focused delivery.

  1. 01

    Strategic Partner

    Ongoing guidance on direction, priorities and governance.

  2. 02

    Consulting Partner

    Scoped discovery, solution design and process redesign.

  3. 03

    Execution Partner

    Delivery, integration, rollout and support.

Start here

Let's build your Operational Excellence Playbook.

Find out what your operations could save.

  1. 01Discovery call
  2. 02Site walk-through
  3. 03Value assessment
Book a Value Assessment